Return Policy

RETURN POLICY 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

 

RETURNS

All returns purchased through the Primaskin website must be postmarked within (60) days of the purchase date. 

RETURNS WHEN PURCHASED THROUGH A DISTRIBUTOR

If you purchased your Primaskin through a clinic or salon you must go through that distributor for your return. 

RETURN PROCESS

To return an item, place the item securely in its original packaging (if available), and mail your return to the following address:

Biotech Nutritional Sciences

Attn: Returns

4735 Cherry Street

Murray, Utah 84123

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note - If you want to return the product before opening it, write "refused" on the package and give it back to your carrier. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

801-851-1300

support@primaskin.com